Terms and Conditions

  • 1. FLIGHT RESERVATIONS
    • 1.1. Advance reservations are recommended (at least one day in advance) to secure a reservation for the desired date.
    • 1.2. The reservation must refer to a valid form of identification.
    • 1.3. The reservation is only valid for the date, destination and passenger specified thereon.
  • 2. FARES
    • 2.1. Fares for scenic air tours will be charged as per the rates given in the website.
    • 2.2. Passengers who are more than one hundred and ten (110) kgs of physical weight are required to pay for two (02) seats on the airfare rates.
  • 3. CHECK-IN
    • 3.1. Check in will be 30 minutes prior to the scheduled departure time.
    • 3.2. Passengers are required to produce appropriate identification (Passport or National Identity Card given during the flight reservation) at the check-in.
    • 3.3. Check-in deadlines apply and may be strictly enforced. Arrival after the check-in deadline may result in you losing your tour and the entire fare paid.
  • 4. CANCELLATIONS
    • 4.1. All flights are subject to weather conditions.
    • 4.2. Cancellation by Operator
      • 4.2.1. F Airways reserves the right to cancel any flight at any time due to inclement weather, safety concerns, maintenance requirements or any other reason.
      • 4.2.2. Fares paid for flights cancelled by the Operator are fully refundable or can be rescheduled to another date/time of the passenger/passengers convenience, subject to seat availability, at no extra charge.
      • 4.2.3. However, there will be no entitlement to any refund or payment from the Operator after the flight has departed and returned back or diverted to the departure aerodrome or another destination during the flight due to bad weather or other reasonable cause .
    • 4.3. Cancellations by Customer
      • 4.3.1. Any cancellations made by the customer 7 days prior to departure will be fully refunded.
      • 4.3.2. Any cancellation made in less than 7 days of the flight will not be refunded.
  • 5. SEATING
    • 5.1. Seating will be allocated at the time of the check in.
    • 5.2. Infants under 3 years of age are able to fly free of charge, provided they are seated on an adult’s lap.
  • 6. CONDUCT
    • 6.1. All passengers are requested to conduct themselves in a manner that does not endanger any person, damage any property on board the aircraft or obstruct the ground crew or pilot from performing their duties.
    • 6.2. Passengers shall not carry any alcoholic liquor, matches (other than safety matches), explosives, volatile spirit or other goods of a dangerous, inflammable or offensive nature.
    • 6.3. Passengers are required to comply with any instructions given by the pilot and/or staff, including but not limited to the restriction of no smoking, alcohol or drug consumption whilst on board.
  • 7. HEALTH/ SAFETY
    • 7.1. Any mobility or health problems must be informed at the time of booking.
    • 7.2. Passengers must follow the directions of our staff before, during and after the tour. If accompanied by children, the passenger is responsible for their safety at all times.
    • 7.3. All Passengers are responsible for the safety and protection of personal belongings at all times.
    • 7.4. Even if the passenger has a valid booking, for safety and security reasons, F Airways reserves the right to refuse to carry a passenger if it is reasonably believed that the passenger may put the safety of the flight at risk, or if the passenger has willfully disobeyed the instructions of our staff.
    • 7.5. We do not guarantee that the tour will take place at the scheduled time. Schedules may change without notice for a variety of reasons including, but not limited, to bad weather and technical disruptions.
  • 8. LIABILITY
    • 8.1. All tours carry a degree of risk and by participating in the tour provided by us you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing us and our officers and employees from any liability, claims, losses, damages or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder.
    • 8.2. F Airways reserves the right to alter routes, itineraries or timetables should the necessity arise (This includes irregularities due to adverse weather).
    • 8.3. The estimated duration of the tour can change depending on wind, weather and other environmental conditions.
  • 9. GUARANTEE
    • 9.1. F Airways represents that having carried out numerous flights it has experienced over 90% success rate for whale watching. However, as the whales are in their natural environment, there is no guarantee that whales will be seen on your tour.
    • 9.2. For this reason no refunds are given on completed flights.
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